1979 was the year! Milwaukee was the place and Patricia G. Spira, then box office manager at the performing arts center, was miffed. And so was Richard Carter over at the Minnesota Orchestra Hall.  Both had asked their general managers for funding to attend a weeklong course on box office management at Banff and both had been unceremoniously turned down. The rest is history. I know these two people and I know that getting their dander up was just the right catalyst and right moment f...

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