In August, Venues Today's spent several weeks working with CEO Des Hague, Chief Marketing Officer Bob Pascal, Chief Design Officer John Sergi and nearly a dozen other Centerplate executives and clients to create a portrait of one of the world's leading hospitality companies.

Before we could understand and contextualize Centerplate's renewed focus on hospitality, we had to look at where the industry is going and how visionaries like John Sergi hope to differentiate companies ...

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