HONOLULU - Peter Apo, director of the Native Hawaiian Hospitality Association, spoke to IAAM Districts IV and VII about "managing with aloha" at the groups' annual meeting, held in Honolulu this year April 14-17. He spoke of the importance of employees' behaviors on guest impressions. "The opportunity to encounter and engage the guest is happening all the time," he said. "At the point [the employee and guest] pass [in the hall], they are having a host/guest experience." The Hawaii...

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