We came, we networked, we solved the conundrums of the live entertainment ticketing industry. We have long known that the power of INTIX lies in the stories, knowledge and experiences that we share as we gather together for the better part of a week annually. This was truly the experience at #intix2019, Texas, which is now one for the record books with great attendance and engagement. We are incredibly grateful to ALL that participated in this fantastic event. By the numbers: 1,105 attendees from 15 countries; 75 vendor exhibitors; 38 Platinum, Gold, Silver, Bronze and Media Sponsors; 54 (1 repeat) knowledge-based education, best practice, thought leadership and case study workshops; 110 speakers; 9 Inspiration Stage bite-size presentations; 2 dynamic, kick us in the butt, make us stand up and dance, shout yes, snap, women-led keynotes by Cynthia Marshall, CEO of the Dallas Mavericks and DeDe Murcer Moffett, president of Success Strategies in SNAP; 8 fundraising activities, including 3 live auctions, 3 games, 75 surprise boxes, and a “dipjar” netting the INTIX Professional Development Fund over $32,000; 10 networking events; 1 big Texas-size 40th Anniversary party and 1 bull; and 1 longhorn steer. 

We introduced some new programming elements into the program with the Venue Villages presented and sponsored by the Tessitura Network, MLB/Tickets.com and Patron Technology. We added exhibition/exhibitor vendor and workshop scanning with a Microcom partnership and now have access to deeper data detail on the movement and attendance and engagement of our attendees. INTIX continues to answer the needs of the attendees and at #intix2019 we proudly introduced the Women in Live Entertainment Leadership program in partnership with Lynne King Smith and TicketForce. It was incredibly exciting to kick this program off with standing room and overflowing workshop followed with a reception.  The conversations were deep, open and honest, and the rooms were electric with excitement and opportunity around this program. We look forward to driving this initiative in the year to come.  

INTIX heralded our award winners including the VenuesNow Ticketing Star Award recipients:  Christina Allen, Ottawa Senators Hockey Club & Canadian Tire Centre; Alex Renfrew, Tsongas Center and Spectra; Jonathan Lack, Milwaukee Bucks; and Rebecca Throne, Burning Man. INTIX introduced the new Impact Award with its first recipient, Linda Deckard, recognizing her long, stalwart, and unfailing support of INTIX and the live ticketing people and industry. We heralded and recognized our own with the INTIX Awards, including the Spirit Award going to Gail Anderson of the Minnesota State Fair; the FutureTix Young Ticketing Professional to Duncan Moss, Ravinia Festival; the Ticket Office of the Year to San Antonio’s Tobin Center for the Performing Arts; the Ticketing Professional to John Harig of Cincinnati Arts; and INTIX’s most prestigious award, the Patricia G. Spira Lifetime Achievement, to Linda Forlini, Ticket Philadelphia.  

The live ticketing industry is in a renaissance period and it is an exciting time of change and growth. As technologies continue to emerge and change how we sell our events, how we secure our venues and facilities, how we mine and use our data, how we welcome our guests and enhance the event experience, one thing is still very clear and perhaps even more important … the one-to-one experience between event and customer is still the most impactful element that is diverse, exciting and valuable. INTIX is where the dialogues happen that help move and change the relationships, the technologies and the experience. INTIX continues the conversations throughout the year via our content hub and we encourage you to access the best of best at https://access.intix.org. Even as we honor our past 40 years and today with the action at #intix2019 we look excitedly to our future and to #intix2020 Jan. 20-23 at New York City’s Midtown Hilton. If you missed INTIX this year you will not want to miss what will be the industry event of the year in NYC. Registrations and hotel bookings will open later in April and we want you there to help drive our future and to be part of the conversation that will continue to be integral to all that we do in service of the industry and our guests.