ST. LOUIS - One of the better attended educational seminars at the 2004 National Association of Concessionaires (NAC) Annual Convention & Trade Show, which was held June 15-18 at the Millennium Hotel here, was led by Bill Wagner, CEO of Accord Management Systems, Westlake Village, Calif. The topic of his session, "Creating An All-Star Team That Bats .900 Everyday," hit on one of the concession industry's age-old problems: staffing.

As concessionaires have come to realize that ha...

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