Industry jobs

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Kenya

Exhibition Venue CEO

Company: tfconnect

Location: Kenya

Salary: $100000 – $130000 Per Annum with 30% bonus

 

The Role:

 

Great opportunity to take on a new challenge, creating and building a brand identity for a venue expansion project.  As a skilled CEO, you will be tasked to build, develop and manage a workforce bringing knowledge of exhibitions and events to the new venue. The position requires an abundance of energy, the ability to cope with pressure and meet deadlines, great interpersonal skills, diligent attention to detail, strong time management and organisational abilities.

 

Responsibilities:

·         Primary focus – building and driving exhibitions, events and functions on a local, regional and international level

·         Develop new business opportunities

·         Lead and oversee the company’s plans and develop strategies for the future

·         Responsible for day to day management decisions

·         Build effective relationships with organisers to secure future events

Key Requirements:

·         Previous management experience working within an exhibition venue

·         Recruit and build a framework of marketing, operations and finance team members

·         Decision making skills

·         Self-motivation and management of workload

·         Ability to work under your own initiative/with minimal supervision

·         Pre-existing, extensive network of contacts within the global exhibition industry

 

To apply, click here:

applythis.net/?a=91C1DC0A9.0

Updated 12/12/18

 

Pasadena, California

Sales Manager

Goldstar is seeking a highly motivated closer for the role of Sales Manager for our Venue Relations team. This position will focus on selling Goldstar’s new product integration and may lead to future projects. The Sales Manager will report to the Senior Director of Venue Relations. Goldstar is looking for someone who is passionate about live entertainment, ticketing, and technology and can clearly and effectively sell a new tech product to a large subset of current Goldstar Organizers.

 

Responsibilities for this position include, but are not limited to:

    Handling a heavy volume of outbound emails and phone calls to develop leads with Goldstar Organizers.
    Providing demonstrations of new technology to Goldstar Organizers.
    Developing a expert level knowledge of new technology and Goldstar’s value proposition.
    Acquiring new sign ups from Goldstar organizers and hitting monthly targets.
    Tracking and organizing a robust sales pipeline.
    Working collaboratively across departments to ensure product growth.

REQUIREMENTS

    Bachelor’s Degree or the equivalent experience.
    2-4 years of sales experience with quantifiable sales results.
    SaaS sales experience (preferred)
    A strong knowledge of the arts and entertainment industry (preferred).
    Results oriented, motivated to win, doesn’t take no for an answer.
    Thrives in a fast paced and high pressure environment.


BENEFITS

    Stock options in our fast growing company.
    Complete 401k package that includes both traditional and roth 401k plans with a company match.
    Generous medical, dental and vision benefits.
    Employee ‘comp’ tickets to great events.


Click here to apply.

Updated 12/12/18

Indianapolis, Indiana

Assistant Talent Buyer

HI-FI is seeking an experienced talent buyer to book and program HI-FI and as well as MOKB Presents concerts at external partner venues. The Talent Buyer is the driving force behind the consistent and diverse programming HI-FI has become recognized for. Responsibilities include booking shows, events and creative programming while overseeing the production of successful events start-to-finish. The Talent Buyer is responsible for maintaining and developing relationships with artists, managers and talent agents while offering a strong connection to the local music community. A passion for artist development is a must.  Candidates should be prepared for a fast-paced, collaborative work environment with a passionate team of music lovers. The Talent Buyer reports directly to MOKB Presents President and Founder, Josh Baker.

Job Responsibilities:

Offer and confirm profitable concerts and events through active outreach to artists, management and talent agents for HI-FI, LO-FI and external partner venues.
Start to finish coordination with our team to produce successful events–taking a show through the various stages including offer, negotiation, confirmation, forecasting, announce, marketing, advancing, production, settlement and reporting. 
Manage, control and update multiple calendars using Prism venue and promoter management software.
Network and build relationships with agents, artist management, venue managers and other potential clients. Maintain current client relationships.
Forecast show financials and build budgets based on market knowledge with internal and external data including tour history, market research, industry trends, artist audience metrics and ticket counts. 


Coordinate with internal support teams:

Marketing: announce/on-sales setup, liaise with artist marketing reps, support fan club partnership and ticket promotion
Operations: execution of artist contracts
Production: advanced communication and preparation, rider and production requirements, deposit and settlement payments and final reports to artist and internal teams


Job Qualifications:

Minimum of 3-5 years experience in talent buying, concert/event promotion, event marketing
Bachelor’s degree in Business Administration, Arts Management or Marketing/Communications is preferred, but not required
Available for full-time (40+ hours per week) work schedule which could include long hours, nights, weekends
Open-minded with acceptance to all cultures, music genres and art forms
Previous experience supervisor, leading, and/or mentoring team
Established contacts and relationships in the music industry
Experience working in a live music environment
Knowledge and understanding of basic accounting practices and ticketing systems
Must be 21 years of age or older
Exceptional attention to detail is a MUST
Strong written and oral communication skills and professional presentation
Outgoing personality with the ability to cultivate and build new relationships
Exceptional negotiation skills with an ability to analyze complex documents
Basic software applications including Excel, Word, Powerpoint and their Google counterparts.  An elevated knowledge of spreadsheets and budgets.
Special consideration to knowledge or history using key technology including Pollstar, Prism, Hubspot, Asana, Slack

Link to application
https://eventliftoff.lpages.co/hifi-job-board/

Updated 11/27/18

Sioux Falls, S.D.

General Manager


DEPARTMENT:   Executive Administration
REPORTS TO:   Regional Manager/Regional Vice President
FLSA STATUS:     Salaried Exempt

Summary
SMG, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a General Manager who is responsible for the overall management, promotion and operation of the Denny Sanford Premier Center, Sioux Falls Arena & Convention Center and the Orpheum Theater Center, including purchasing, booking, marketing, finance, human resources, box office, advertising, security, production, maintenance, parking and related operations by performing the following duties personally or through subordinates.

Essential Duties and Responsibilities (other duties may be assigned)

Maintains active contact with the Client/Contract Administrator. Monitors SMG compliance with all provisions of the services contract.
Establishes and maintains effective working relationships with the Client/Contract Administrator, tenants, government departments and agencies, entertainment/convention industry, community and civic organizations to encourage continual and regular use of the facility.
Establishes and maintains effective working relationships with the tenants, employees, union representatives and the general public.
Develops and implements facility goals in accordance with the management contract, the Client’s objectives, corporate policy, and good business practice.
Prepares and maintains required and necessary reports/records for the Client/Contract Administrator and for the Corporate Office.
Evaluates facility practices and recommends improvements to better reflect the needs of the Client and the facility, and/or to improve the efficiency and safety of operations, in compliance with SMG policies and procedures.
Assists and coordinates with the development of the annual operating calendar, activity schedules, projections for attendance and/or revenue.
Assures the coordination, implementation and administration of specific plans and programs prescribed by corporate directives, to include: matters of training and development; quality assurance; energy efficiency; safety/emergency procedures, crowd control and crisis management procedures, or other areas as needed.
Plans, organizes, coordinates and directs all activities and personnel engaged in maintaining and operating the facility.
Provides for control of day-to-day operations; assuring the coordination of plans, programs and events; conducts post-event operational and financial review and analysis.
Conducts marketing, budgeting and weekly staff meetings.
Oversee implementation of SMG Best Practices for operations, security, event management and other similar programs.
Provides or coordinates for timely and effective response to directives and requests received from internal and external organizations, agencies, departments and individuals; assures and maintains the integrity of the facility and SMG in all forms of communication and personal contacts.
Negotiates lease agreements as determined necessary and in the best interests of the facility.
Provides final approval of all contracts and agreements with suppliers, promoters, and tenants for necessary activities and services at the facility.
Oversees the development of the operating and marketing financial plans and documents including operating revenue and expense budgets as well as capital expense plans and budgets.
Assures the administration of personnel and the operation of plant and facilities are conducted in accordance with applicable local, state and federal regulations.
Oversees and advises Human Resources on any necessary revisions/modifications to the staffing plans, including number and types of employees, essential functions, salaries, and benefits.
Implements and maintains a high-standard for guest services, including initiatives for employee training, employee recognition/rewards.

Supervisory Responsibilities                     
Manages Assistant General Manager, Directors and Managers who supervise employees in the Finance, Marketing, Operations, or other facility departments. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with SMG's policies and applicable laws.


Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience                     
Bachelor's Degree (BA) from a four-year accredited college or university with major course work in business or public administration or related fields
Minimum of 5-7 years industry experience in a senior management function of an arena, convention center or stadium, or equivalent combination of education and experience
Experience in contract negotiation, business law, purchasing procedures, and supervising personnel
Experience in labor relations and union contracts, if applicable
Skills and Abilities
Excellent communication and interpersonal skills and organizational ability
Ability to work with and maintain highly confidential information is required
Ability to work simultaneously with a broad variety of vested interest groups and to foster a cooperative environment
Demonstrated knowledge of the principles and practices used in the successful management of entertainment or convention facilities of a similar description
Ability to anticipate problems and implement immediate corrective action
Ability to perform effectively under significant pressure typically associated with meeting the demands and timetables of the entertainment industry
Considerable knowledge of event solicitation and presentation, public relations, advertising and media relations and event planning
Considerable knowledge of safety regulations and other federal, state or local laws and regulations
Strong orientation towards hospitality/customer service for the meeting, convention and entertainment industry
Basic knowledge of facility operating standards, building maintenance, custodial, personnel and office management
Effective supervisory skills. Ability to deal effectively with human resource and personnel problems; to deal constructively with conflict; to motivate, provide counsel and execute applicable solutions

Ability to manage a facility of same size and type 
Computer Skills                     
To perform this job successfully, an individual should be proficient in Microsoft Office.
Other Qualifications
Ability to prioritize multiple projects and meet strict deadlines
Ability to work under minimal supervision
Ability to work flexible hours, including nights, weekends, and holidays in addition to normal business hour as needed
Must have professional attitude and appearance
Some travel required
Note
The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

To Apply:

External:
https://recruiting.adp.com/srccar/public/RTI.home?c=1152751&d=ExternalCareerSite&r=5000437209906#/

Internal:
https://recruiting.adp.com/srccar/RTI.home?c=1152751&d=InternalCareerSite&r=5000437209906#/

Heather Christion
Denny Sanford PREMIER Center
1201 N. West Ave.
Sioux Falls, SD  57104

Applicants that need reasonable accommodations to complete the application process may contact
605-367-7288.

SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

 

Date Opened:      11/21/18                                                           Closing Date:    Until Filled

Updated 11/26/18

Lakeland, FL

Marketing Associate


Location: RP Funding Center, Lakeland, FL

GENERAL DESCRIPTION OF CLASS:
This is responsible work in the oversight of all group sales efforts for the RP Funding Center (arena, theatre, and convention center) and its events.  Work involves the assistance of marketing, advertising, public relations, promotional, and grassroots campaigns for the RP Funding Center.

 

ESSENTIAL FUNCTIONS:
·         Oversees group clients using the venue ticketing system, accounts payable policies and procedures, and communication with other departments group ticketing, transportation and dining needs.

·         Generates new group sales business through participation in trade shows, grassroots initiatives, and corporate relationship development.

·         Works directly with events and catering departments to create “added value” opportunities for groups, including exclusive activities, tours, behind-the-scenes experiences, and event packages.

·         Maintains all group patron accounts, updating contact information, and coordinating billing and payments.

·         Assists the Marketing Department with print, radio, TV and social media advertising campaigns, season planning and event execution, budgeting, contests and promotions, and creative development.

·         Creates event signage, web graphics, and sales collateral for events.

·         Plans and executes RP Funding Center’s promotional opportunities at partner trade shows, on-site catering and banquet showcases, and local events.

·         Remains current on national trends in the industry & local market changes to best serve the facility.

·         Generates and distributes email blasts to nearly 1,000 group account contacts promoting upcoming events, group discounts and reservation procedure.

 

ADDITIONAL RESPONSIBILITIES:
·         May handle graphic design needs for digital creative, print advertising, RP Funding Center stationery and signage, and promotional materials (flyers, postcards, poster banners, and mailers).

·         Attends meetings, conventions and conferences.

·         Assists with general administrative duties as necessary.

·         Performs other duties as assigned by Marketing Manager.

KNOWLEDGE, SKILLS & ABILITIES:
·         Extensive knowledge of public relations, social media, electronic communications systems, office software applications, and desktop publishing programs.

·         Knowledge of marketing principles, practices and methods.

·         Considerable knowledge of modern office equipment and personal computers and the ability to use computer programs including Microsoft word, spreadsheet, database systems, Adobe

·         Creative Suite including Photoshop Illustrator and Dreamweaver and the Ticketmaster (booking) System.

·         Familiarity with social media e-sales tools (Facebook, Twitter, Instagram)

·         Basic knowledge of switchboard systems, cell phones, and radio communication.

·         Ability to write and prepare advertising copy/art for print and electronic media ads, write press releases and advisories.

·         Ability to work flexible, non-traditional business hours, late nights, weekends and possible holidays.

·         Sound knowledge of creation, development, implementation and evaluation of advertising, marketing, public relations and promotional programs.

·         Ability to proof read and edit all written and visual materials for clarity, accuracy and content.

·         Firm understanding of area demographics, advertising layout and media buying.

·         Excellent ability to communicate clearly and concisely, both orally and in writing, with all levels of employees, clients, patrons and customers.

·         Ability to establish and maintain effective working relationships with employees, other departments, lessees, patrons, consultants, vendors, sponsors, promoters, community leaders, and the public as necessitated by the work.


WORKING ENVIRONMENT/CONDITIONS:
·         Requires sedentary work that involves walking or standing some of the time, exerting up to 10 pounds of force on a recurring basis, routine keyboard operations.

·         The job risks exposure to no significant environmental hazards.

·         The job requires normal visual acuity, and field of vision, hearing, speaking, color perception, sense of smell, depth perception, and texture perception.

QUALIFICATIONS (EDUCATION, TRAINING, AND EXPERIENCE):

·         Bachelor’s degree from an accredited college or university in mass communications, marketing, public relations, advertising or related field.

·         Prefer experience with facility entertainment, convention or tourism industry.

·         Direct experience in promotions and public relations beneficial.

 

SPECIAL REQUIREMENTS:

·         Must possess a valid driver’s license.

·         Must maintain a valid telephone number.

·         May be required to work overtime, or alternate hours, as necessary for the efficient operation of the department.

·         Position may be designated as Mission Critical by Department Director.

 

Please apply via our website:

http://www.lakelandgov.net/departments/human-resources/job-opportunities/

St. Louis, Missouri

 

Director of Hospitality and Audience Services



REPORTS TO:     Vice President for Marketing

POSITION SUMMARY:   The Director of Hospitality and Audience Services will create and sustain an empathetic customer experience program for patrons, visitors and guests of the St. Louis Symphony Orchestra (SLSO).  This team-based program will deepen the connection between SLSO and its patrons by providing a welcoming, safe/secure, accommodating and memorable experience for all those who attend concerts and events at Powell Hall and its affiliated venues.

The Director of Hospitality and Audience Services will embrace the opportunity to interact with every SLSO patron, and its internal/external customers ensuring their total satisfaction.  This position must be able to inspire and motivate a team of professional staff and colleagues to live the mission of the St. Louis Symphony Orchestra of enriching people’s lives with the power of music and to fully enjoy historic Powell Hall.

FUNCTIONS OF THE JOB:  The Director of Hospitality and Audience Services liaises with all SLSO departments to coordinate and deliver exceptional customer service based on an organized, enthusiastic, caring, and contextual program of what SLSO customers deserve and expect.   The director will hire, train, manage and support a front of house staff with full-time direct reports, part-time ushers and part-time bartenders.

MAJOR RESPONSIBILITIES:
Customer Service:
Institute a formal customer service program based on the SLSO customer service vision with the goal of achieving optimal customer experiences for all patrons in all areas of service including front of house and food and beverage services.  Make this an inclusive effort by involving front of house staff and key interdepartmental leadership in the program planning process.
Develop a customer service training program for the front of house team and all SLSO staff.  Work to effectively brand the SLSO customer service vision and culture. Empower staff with clear guidelines and context.
Work closely with the Marketing and Philanthropy departments to provide timely messaging to patrons about concert and event logistics.
Work with the Marketing and Philanthropy departments to conduct audience surveys and analyze customer needs and expectations.  Proactively utilize results to change or improve services.
Incorporate SLSO customer service culture with affiliated business partners.  Provide training or information to bring a unified look to SLSO customer services.
Develop an internal communication process to arouse interest, joy and pride about the SLSO customer service experiences that occur in the community and Powell Hall.
Provide guidelines for the effective resolve of customer concerns and complaints.  Ensure follow up and documentation utilizing the Tessitura CSI system.

Front of House Operations:
Direct the operations of the front of house: house management, ushers, events, food and beverage staff for scheduled concerts and events.
Ensure quality recruitment, training, workplace culture and employee morale. Maximize productivity through staff engagement and by maintaining appropriate staffing levels for each scheduled concert or event.
Provide relevant and updated operating procedures and training manuals for house management, event and food and beverage staff.  Procedures to include pre-concert, concert, post-concert checklists.
Direct the planning of logistics for all scheduled SLSO concerts and events using event management system, the SLSO calendar of scheduled events, booking procedures, and real-time event details. Coordinate the planning process with the production, hall rental, philanthropy, and education departments to ensure that all event logistics are accurate and up-to-date.
Oversee front of house set up, concert and event activity, break down, clean up requirements of all scheduled concerts and events. Ensure that related signage, housekeeping, supplies, access, security, and guest services are in place and meet SLSO customer service program standards.
Direct the staff responsible for food and beverage hospitality. Ensure best practices in food presentation, food safety, service delivery, and professionalism.
Guarantee state, federal and local regulatory compliance, including but not limited to responsible alcohol service guidelines, safety, accessibility, and sanitation standards.
Work closely with the Facilities Department to ensure patron safety and security.  Assume a leadership role in the planning and scheduling of emergency response training and drills.  Provide input and support for SLSO emergency procedure development, bus transportation safety, and curb management.
Act as front of house manager as scheduled.  Manage the front of house response to emergency and security incidents following SLSO emergency response procedures.  Courteously resolve customer service concerns and complaints.
Provide comprehensive concert and event follow-up through an established evaluation and de-brief process with internal and external customers.

Administrative:
Oversee all Front of House and Food and Beverage documentation and reporting, related to front of house reporting, statistics, food and beverage invoicing, inventories, reconciliation, and payroll processing.
Manage and approve front of house staffing and expense allocations.   Oversee concert duty scheduling.
Develop annual budgets to achieve goals, forecasts and future planning needs.
Participate in use and customization of selected concert management software program to provide improved communication tools for front of house and event planning and implementation. Provide front of house staff training in use of the software.
Conduct weekly event meetings and regularly scheduled staff meetings and training.
Establish an ongoing SLSO Customer Service /ADA committee to continuously improve customer services and accommodations for patrons with special needs. 
Work with consultants and other professional resources to improve services and achieve customer service goals.
Provide an annual report on Customer Service activities and results, front of house and food and beverage operations.  Include analysis of customer surveys, space usage, revenues, costs, profits, incident prevention and trends, emergencies/threats.

POSITION QUALIFICATION REQUIREMENTS:
Education: Minimum Bachelor’s degree in hospitality administration, event management, and or in a related discipline with advanced customer service or hospitality training.   

Experience: 5-7 years of experience progressive management experience in the hospitality field. Experience with front of house management/events planning and management in a large venue is desired.   Experience using and administering point of sales and ticketing systems. Working knowledge of Tessitura is a plus. Intermediate level of Microsoft Office usage and reporting ability. An appreciation for orchestral music is preferred, and an appreciation for live music performance is desired.

Skills and Abilities:
1.       Passion for delivering exceptional customer service, and proven ability to provide outstanding customer service standards which exceed the customer’s expectations.
2.       Strong leadership and staff relations skills with demonstrated ability to train, motivate, inspire and develop staff while fostering a team environment.
3.       Possess knowledge of state, federal and local business codes applicable to assembly occupancy facilities and food services.  Possess knowledge of the American Disabilities Act Guidelines as applied to assembly occupancy facilities and persons with disabilities.
4.       Experience in issues of equity, access, and inclusion.
5.       Proven organizational skills, dependable and self-motivated.
6.       Ability to manage multiple projects and meet deadlines.
7.       Ability to work in a fast-paced environment, effectively multitasking and driving for results.
8.       Excellent written and oral communication skills.
9.       Ability to courteously interact with patrons, staff, co-workers, and clients to ensure positive customer service results.
10.   Exhibit a passion for excellence along with professionalism, dedication and commitment.
11.   Ability to work a flexible work schedule that includes evenings, weekends, and some holidays required.

License(s)/Certification(s) Required:  CPR/AED certification (Symphony can facilitate), Servsafe certification (SLSO can facilitate), Hepatitis A Vaccine
APPLICATION INFORMATION
To apply for this position, please visit http://www.stlsymphony.org/en/about-us/careers/

Updated 11/15/18

Greenville, South Carolina

Event Coordinator


FLSA STATUS:     Full-time/Exempt
COMPANY:          Greenville Arena District
Bon Secours Wellness Arena is looking for a dedicated and hardworking Event Coordinator who can successfully multi-task in a fast pace environment, is eager to learn the industry yet innovative with strong time management skills, and can provide a quality experience for our guest. Our Event Coordinator provides professional support in the planning, organization, and management of events held at the venue and other events managed by the Greenville Arena District.
DEADLINE: Position will remain open until filled.

EDUCATION AND WORK EXPERIENCE REQUIREMENTS:

·         Bachelor degree in business management, sports management, marketing, or related field of study; or equivalent combination of education and work experience

·         One year of related industry (live sports & entertainment arena, stadium, or similar venue) experience or high volume customer service industry

·         Basic computer skills with CAD (preferred)

·         Two (2) or more years’ experience at an arena, stadium, or similar venue (preferred)

·         Advanced oral and written communications skills.

·         Proficient computer skills MS Office: Outlook, Excel, & Word

·         Strong customer service skills.

·         Ability to adapt to changes in the work environment and manage competing demands, frequent changes, delays or unexpected events.

·         Professional attitude, appearance, and personality.

·         Ability and willingness to work an Event driven schedule including nights, weekends, and holidays

Click here for full job announcement details and to apply
Greenville Arena District is an Equal Opportunity Employer and is committed to the full inclusion of all qualified individuals.

Updated 11/14/18

Highland Heights, KY

Director of Food and Beverage

DEPARTMENT:      Food and Beverage Services

REPORTS TO:         General Manager/Food & Beverage Regional Manager

FLSA STATUS:        Salaried Exempt

Summary


SAVOR… a leading provider of food and beverage services at sports, entertainment and convention facilities has an excellent and immediate opening for a Director of Food and Beverage for SAVOR/SMG at BB&T Arena.  The Director will direct and coordinate the entire food and beverage operation at SMG/ BB&T Arena.

 

Essential Duties and Responsibilities

 

Include the following. Other duties may be assigned.

·         Markets Food and Beverage services to clients and establishes Food and Beverage control.

·         Creates Food and Beverage sales projections and budgets for facility events.

·         Develops event work plans including scheduling and ordering, and assigns appropriate duties to subordinates.

·         Reviews food and beverage lists submitted by each facility manager to determine that sufficient items are ordered weekly.

·         Oversees Food and Beverage operations during event to ensure client satisfaction.

·         Maintains cost and quality control standards.

·         Inspects food service facilities to ensure that equipment and buildings meet requirements of state and local health laws and internal regulations.

·         Analyzes information concerning facility operation such as daily food sales, patron attendance, and labor costs to prepare budget and to maintain cost control of facility operations.

·         Inspects and tastes prepared foods to maintain quality standards and sanitation regulations.

Supervisory Responsibilities     

Manages subordinate Catering, Concessions, and Chef/Kitchen supervisors. Is responsible for the overall direction, coordination, and evaluation of any of these units. Carries out supervisory responsibilities in accordance with SMG's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience         

·         Bachelor’s Degree (BA) in Food & Beverage Management or related field preferred.

·         Minimum 5 years’ experience in a Food & Beverage management level (Director preferred) position.

·         Catering management experience required.

·         Experience in a multi-purpose equitable facility preferred.

·         Proven track record of exceeding customer service and quality standards required.

·         Or equivalent combination of education and experience

Skills and Abilities      

·         Excellent organizational and planning skills

·         Excellent communication and interpersonal skills

·         Strong customer service orientation

Computer Skills  

To perform this job successfully, an individual should have knowledge of Spreadsheet software and Word Processing software.

Other Qualifications

·         Ability to  work with limited supervision

·         Ability to interact with all levels of staff including management.

·         Ability to work flexible hours, including nights, weekends and holidays, in addition to normal business hours.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

Note
The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

To Apply: This position offers a competitive salary and benefit package. Resumes must include salary requirements for consideration. Please visit our website www.thebbtarena.com, click ARENA INFO and choose Employment Opportunities and click on the Application button.

 

PLEASE NOTE: This position is required to pass a credit & background check.

 

Recruiter:

Tammy Fryman

HR Manager/Executive Assistant

BB&T Arena

500 Nunn Drive

Highland Heights, KY 41099

Fax: 859-442-2659

Email: hr@thebbtarena.com 

****Applicants that need reasonable accommodations to complete the application process may contact Tammy Fryman  at 859/292-2886.

SMG is an Equal Opportunity/Affirmative Action employer, and encourages women, minorities, individuals with disabilities, and protected veterans to apply. VEVRAA Federal Contractor.

Updated 10/26/18

Reading, Pa.

Santander Arena & Santander Performing Arts Center


POSITION:          Senior Booking Manager
REPORTS TO:     General Manager
FLSA STATUS:    Full-time/Exempt

SMG, the leader in privately managed public assembly facilities has an opening for a Senior Booking Manager for the Santander Arena and Santander Performing Arts Center. The primary responsibility is to book, develop and coordinate events, tournaments and festivals.  Candidate must be a self starter, highly motivated, extremely organized, excellent communicator and a great personality.

Essential Duties and Responsibilities include the following:
Book concerts, family shows, comedy and events into the Santander Arena & Santander Performing Arts Center.
Coordinate new business, tournaments, festivals and conferences.
Be able to create proforma “break-even” analysis for events.
Assist with production of concerts and events.
Research and cultivate bookings for the Santander Arena and Santander Performing Arts Center.
Input holds, update and maintain information in SMGBooking.
Provide promoters and agents with venue availability.
Be creative in development of new events and ideas to increase the annual number of events.
Prepare and track event contracts, addendums and incentive deals.
Work with Directors to optimize performance of venues and revenue streams.
Coordinate communication to all staff of confirmed events and important information.
Respond to booking inquiries to maximize event days.
Assist GM and AGM with other assigned duties.

Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience:

Bachelor’s degree from four-year college or university in Business, Advertising or Marketing or related field desired.
A minimum of three years of experience preferred.
Industry booking, production or marketing experience needed.

Skills and Abilities:

Excellent written and verbal skills, organizational ability and interpersonal skills
Understanding of the music and performance industry
Professional presentation, appearance, and work ethic
Computers skills including Microsoft office and other marketing specific programs


Other Qualifications:

·       Ability to work flexible hours, including nights, weekends and holidays, in addition to normal business hours

Background and Credit Checks will be required as condition of employment

Physical Demands
                                                      
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

Note

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

To Apply

https://recruiting.adp.com/srccar/public/RTI.home?c=1152751&d=ExternalCareerSite&r=5000421165906#/


Applicants that need reasonable accommodations to complete the application process may contact
610-898-7217

SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Updated 10/10/18

Sioux Falls, SD

Denny Sanford PREMIER Center, Sioux Falls
Arena, Convention Center and Orpheum Theater

POSITION:   Director of Event Services
REPORTS TO: Assistant General Manager
FLSA STATUS:  Salaried Exempt

SMG, the leader in privately managed public assembly facilities has an excellent opening for a Director of Event Services.  This position is responsible for controlling and monitoring the customer contact aspect and front-of-house division of the facility.  Plans, monitors, directs and manages event coordination and staff.


MAJOR RESPONSIBILITIES: (other duties may be assigned)
Hires, trains and supervises event service staff.

Ensures successful event coordination activities by supervising and training Event Managers.  Plans, organizes and assigns all day-to-day work assignments for event manager.

Serves as event manager for touring events, sporting events, tradeshows, etc.  Oversees all aspects of events once booked through post-event activities.

Researches, reviews and recommends equipment, materials and supplies required in providing event services and planning.

Assists Assistant General Manager with booking and event procurement activities.

Coordinates outside service needs with food and beverage contractor, decorator and other vendors.

Prepares Event Services departmental and estimated revenues.

Maintains the proper image and generates positive public relations with patrons and staff.

Works extended/irregular hours including nights, weekends and holidays, as needed.

Prepares schedules and assigns events to the Event Managers.

Meets with potential clients, advises them on the facility requirements, and negotiates sales of additional services.

Works with internal service partners to provide quality service to customers.

Serves as liaison for all facility clients to ensure highest level of customer service for all external service providers.

Represents the facility at community events and industry meetings.

Prepares annual budget for department.

Develops policies and procedures for the Event Services Department and monitors their compliance.

Establishes new standards of customer service by working with departments in the facility.

 

Supervisory Responsibilities                     
Directly supervises Event Managers and/or Event Coordinator in the Event Services Department. Carries out supervisory responsibilities in accordance with SMG's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience
B.S. in Business Management or related field
3-5 years Event Management experience in Arena/Convention Center or related venue
3-5 years supervisory experience desired

Skills and Abilities
Exceptional communication skills both verbal and written
Excellent organizational, planning and problem-solving skills
Supervisory experience preferred
Professional presentation, appearance and work ethic

Computer Skills    
To perform this job successfully, an individual should be proficient in Microsoft Office. 

Other Requirements
Ability to adjust work schedule to coincide with events and the ability to work hours in addition to regular business hours, including nights, weekends and holidays.

Ability to travel required


Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is not substantially exposed to adverse conditions.  Physical requirements include the ability to communicate verbally.


TO APPLY:
Internal applicants:
https://recruiting.adp.com/srccar/nghome.guid?c=1152751&d=InternalCareerSite&r=5000421939206#/

External applicants:
https://recruiting.adp.com/srccar/public/RTI.home?c=1152751&d=ExternalCareerSite&r=5000421939206#/

Heather Christion
Denny Sanford PREMIER Center
1201 N. West Ave.
Sioux Falls, SD  57104

Applicants that need reasonable accommodations to complete the application process may contact
605-367-7288.

SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Date Opened: 10/8/18       Closing Date: 10/26/18

Updated 10/9/18

Orlando, Fl.

 

Venues Stadium Operations Assistant
Division Manager


SALARY:
See Position Description
OPENING DATE: 09/29/18
CLOSING DATE: 10/14/18 11:59 PM
DESCRIPTION:
Minimum Starting Salary: $81,764 to 107,286 per year, depending on qualifications
Grade: NB118

NATURE OF WORK:
Manages the Stadium, including all venue grounds within the stadium complex with particular
emphasis on operations, event production, and guest experience management. Work is
performed under the general supervision of the Venues Operations Division Manager and
performance is reviewed through conferences and results obtained.

MINIMUM REQUIREMENTS:
Bachelor's Degree in Sports and/or Entertainment, Event Management, Event Operation, Facility
Management, Sound and Lighting systems, Turf Management with eight or more years
experience in the operations and maintenance of an entertainment venue. MLB, NFL, College,
MLS or comparable with a capacity of 15,000 or more sports stadium. Five years of which must
have been in a supervisory or management position; or an equivalent combination of education,
training and/or experience. Required to work days, evenings, nights, weekends, and holidays as
needed.

APPLICATIONS MAY BE FILED ONLINE AT:
http://CityofOrlando.net
400 So Orange Ave., 1st floor
Orlando, FL 32801
4072462062
407-246-2235
john.kinloch@cityoforlando.net
Job #18-236

Please click here to print out the Venues Stadium Operations Assistant Division Manager Supplemental Questionnaire.

Updated 10/2/18

Ottumwa, Iowa

Sales & Marketing Manager


Company:  Bridge View Center - VenuWorks

Bridge View Center and VenuWorks is seeking a full-time Sales & Marketing Manager to plan, coordinate, and execute sales activity and marketing functions in SE Iowa’s premier multi-purpose venue which annually hosts 425+ events.  This person will create and perform sales processes and programs to promote venue patronage, usage, and positive awareness of Bridge View Center.  The ideal candidate will be involved with all the behind-the-scenes work to sell, produce and market events—from wedding receptions to corporate meetings to trade & consumer shows, concerts, theater, and other entertainment events.

Applicants should enjoy working with a diverse client base and the general public, keeping customer service the top priority.  Must have ability to work irregular hours, including days, nights, weekends, and holidays. Benefits, 401K retirement plan, insurance offered.  Salary based upon work experience and education.  Qualifications: 2-year college degree required; 4-year college degree preferred. Relevant experience in similar work may offset educational requirements.  Experience with Microsoft Office, Google Suite, and other office equipment preferred.  Applicant must possess current valid driver's license. 

Candidates should send a cover letter, resume, references, and salary history to:
Scott Hallgren, Executive Director
Bridge View Center
102 Church Street
Ottumwa, IA 52501
shallgren@bridgeviewcenter.com

Resumes will be received until September 25, 2018 or until the position is filled.  VenuWorks provides customized management solutions for arenas, stadiums, theaters and convention centers throughout the country with services that include operations, catering, concessions, along with the booking and marketing of sports and entertainment events.  VenuWorks is an Equal Opportunity Employer / A Drug Free Workplace.  Reasonable accommodations will be considered for those with disabilities.

Updated 9/19/18

Los Angeles, Calif.

General Manager- Microsoft Theater (AEG) Los Angeles

AEG Worldwide is the world’s leading sports and live entertainment company, with offices on five continents. The company uses its global network of venues, portfolio of powerful sports and music brands, ticketing and content distribution platforms and its integrated entertainment districts to deliver the most creative and innovative live sports and entertainment experiences that inspire athletes, teams, artists and fans.

Microsoft Theater hosts over 120 music, family, dance and comedy acts, award shows, televised productions, conventions and product launches with over 500,000 guests passing through the doors annually. The 7,100-seat theater offers guests mid-sized intimacy, with no seat further from the stage than 220 feet. Microsoft Theater offers 12,000 square feet of VIP & hospitality areas, 10 dressing rooms and state of the art technology making it is a favorite indoor venue for performers and fans alike. Since opening in October 2007 with six sold out shows featuring the Eagles and Dixie Chicks, Microsoft Theater has hosted concerts starring the most popular artists including Alan Jackson, Katy Perry, Charlie Wilson, Juan Gabriel, Aretha Franklin, Ed Sheeran, John Fogerty, Gabriel Iglesias, Kanye West, Marc Anthony, Sesame Street Live, John Legend, The Avett Brothers, Neil Young, Steely Dan, Trey Songz, Kelly Clarkson, Rush, Yanni, Nicki Minaj, Juanes, Cat Stevens, The American Idol Finale shows, Michael Jackson’s This is It, Straight Outta Compton, The Hunger Games and Twilight Movie Premieres and many more. Microsoft Theater is home to the American Music Awards, ESPYs, Primetime Emmy Awards, BET Awards, People’s Choice Awards, Radio Disney Music Awards, 2010, 2011 & 2015 MTV Video Music Awards, 2014 & 2015 MTV Movie Awards and the 2013 Rock N’ Roll Hall of Fame.

Microsoft Theater is centrally located within L.A. LIVE is a 4 million square foot / $3 billion downtown Los Angeles sports and entertainment district adjacent to STAPLES Center and the Los Angeles Convention Center featuring Microsoft Theater, a 7,100-seat live theatre, a 2,300 capacity live music venue, a 54-story, 1001-room convention “headquarters” destination (featuring The Ritz-Carlton, Los Angeles and JW Marriott Los Angeles at L.A. LIVE hotels and 224 luxury condominiums – The Ritz-Carlton Residences at L.A. LIVE – all in a single tower) , the GRAMMY Museum, the 14-screen Regal Cinemas L.A. LIVE Stadium 14 theatre, broadcast facilities for ESPN along with entertainment, residential, restaurant and office space.

Position Summary:

The General Manager is responsible for overall management, promotion and operation of the facility including booking, finance, marketing, staffing, production maintenance and all related operations.  Duties include providing leadership and direction to subordinate operating departments, management of staff, coordination and execution of plans and directives, and acting as liaison with corporate staff, industry associates, governing agencies, communication media and the general public.  

Essential Functions:

·   Responsible for recruiting, hiring, training, supervising, compensation, succession planning and evaluating management, administrative, and supervisory staff. Determines and establishes organizational structure and personnel staffing requirements. Assures the development and maintenance of employee job descriptions, duties, responsibilities, and performance standards for all positions with provisions for timely and effective employee performance evaluations. 

·   Manage the relationships of other AEG companies and third party vendors, markets the venue and consistently evaluates shows and events to ensure venue meets and exceeds financial targets.

·   Oversee the planning, organizing, coordination and directing of all activities and personnel. Engaged in maintaining and operating the facilities. Evaluates existing policies and procedures and recommends improvements for the facility and/or improve the efficiency and safety of operations.

·   Oversee development of annual operating calendar, activities schedule, dates and hours of operations, projections for attendance and revenue.

·   Prepare, implement and monitor a detailed program budget. Supervises cost accounting required of assigned events to include facility rental, box office fees, house equipment rentals, supplies and services purchased, event supervision, ushers, ticket takers, ticket sellers, security officers, announcers, parking attendants, stage managers and stage crew.

·   Prepare and maintains required reports/records for the city and/or the company.

·   Provide for control of day-to-day operations, assuring the coordination of plans, programs and events and conducts post event operational and financial review and analysis.

·   Ensure that all production/operations are conducted in accordance with applicable local, state and federal regulations such as OSHA and CalOSHA requirements.

·   Organize operational meetings with accounting about financials and/or with staff and supervisors for training.

·   Handle customer service via phone calls, email inquiries or website posts.  Conduct the required investigation and have the issues resolved within a 24-hour turnaround time.  

Required Qualifications:

·   A minimum education level of: Bachelor of Arts/Sciences Degree (4-year) in a related field

·   12 + years of related work experience in a Theater or Arena.

·   Must have management experience and exceptional leadership abilities

·   Must have proven track record of developing and managing budgets

·   Experience and knowledge in overseeing physical venue

·   Must have experience with Union contracts and negotiations and enforcement of contracts.

·   Computer savvy and proficient in Microsoft Office (Word, Excel and Outlook)

·   Self-motivated with the ability to work in a fast-paced environment

·   Excellent written, listening and verbal communication skills

·   Must be creative, detail-oriented person with an outgoing personality

·   Experience with management, leadership and conflict resolution

·   Knowledge of music industry preferred

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

AEG is committed to developing a diverse workforce reflective of the marketplace and the communities in which we do business. We believe a diverse workforce is not merely an advantage; it is mandatory for any company to be successful in today's business climate.

This Employer is subject to the Fair Chance Initiative for Hiring Ordinance (FCIHO) (LAMC 189.00)

Interested qualified candidates are encouraged to apply at https://boards.greenhouse.io/aegworldwide/jobs/4093310002

Updated 9/17/18

Los Angeles, Calif.

Director, Marketing


Company:  Banc of California Stadium Entertainment

Banc of California Stadium Entertainment (BOCSE) is responsible for the booking and operation of all events at Banc of California Stadium, other than MLS matches of the Los Angeles Football Club (LAFC), including: headline music concerts, radio shows, music festivals, and multi-cultural music events; international, national and local sporting events; a wide range of special events with top brands and Fortune 500 companies such as corporate, convention, trade, and brand communication events; charity events and fundraisers; public events at the national, regional and local level; experiential events and installations; fairs and festivals; and private events and celebrations.  In addition to events at Banc of California Stadium, BOCSE will also host large scale concerts and sports events at the Los Angeles Memorial Coliseum and multi-stage, large scale music festivals incorporating the Stadium, the Coliseum, and adjacent grounds of Exposition Park. Banc of California Stadium is a brand new 23,000 capacity venue located in the heart of Los Angeles in Exposition Park. It is also the home of the Los Angeles Football Club.

POSITION SUMMARY:

This position is responsible for developing advertising and promotional campaigns for all concerts and non LAFC sports events, identifying strategic marketing partners and executing various promotion and cross-promotion opportunities, buying all-forms of media, venue and venue brand marketing, and marketing to special event industry. Banc of California Stadium Entertainment is a new and fast-growing company looking for the next dynamic and driven member of our team. If you think that’s you, please review the full job description below and directions on how to apply.

ESSENTIAL FUNCTIONS:

Concerts and Sports Events

Develop detailed advertising and promotional campaigns for events at Banc of California Stadium and the surrounding park land.
Accountable for building and maintenance of all shows and promotions on the Stadium website and all other marketing assets.
Responsible for analyzing past performances of related events to determine how to reach targeted demographic for maximum ticket sales.
Collaborate with the booking team to create unique pitches to entice promoters, agents, managers and artists to choose Banc of California Stadium as their next play.
Identify strategic marketing partners and opportunities.
Work closely with Promoters and producers to provide pertinent market research and interpretation of data.
Cultivate strong working relationships with multiple partners across the country, including promoters, management teams, booking agencies, and other industry stakeholders.
Develop a deep and mutually beneficial working relationship with key entities such as the Los Angeles Football Club and the University of Southern California in order to maximize cross promotional opportunities.
Responsible for maintaining social media accounts and activity, crafting promotional announcements, replying to messages, and organizing promotional events.
Design weekly email blasts and work to manage email database lists and information.
Purchase and manage all radio, print, TV, digital, and outdoor advertising and promotions as directed by each event's marketing plan.
Work with all media sales representatives to achieve maximum ROI.
Compile invoices, reports, and other related materials for show settlements.
Work with production and venue staff to direct pre-show and day-of-show marketing and press activities.
Work closely with promoter marketing contacts to manage all digital advertising campaigns including Facebook, Google, Retargeting, etc. as directed by show’s marketing plan.
Oversee effective street team and grassroots marketing efforts with local market contacts.

Special Events
Plan, produce, and oversee execution of marketing and communications plan activities including media, promotions, website, and collateral materials.
Develop materials to deliver the Special Events messages, create and send emails
Provide support and assistance in planning, developing, producing, and delivering marketing and communications materials.
Manage development, production, and distribution of promotional and collateral materials.
Develop and oversee the communications calendar to ensure timely execution of the program.
Manage social media outlets to spread the word about all that BoCS has to offer.
Prepare written materials including press releases, trade show collateral, magazine ads.
Responsible for ensuring accuracy in information, proofreading and approving ads/tickets/invites that use stadium logos.
Analyze marketing and communications programs and make recommendations to selling strategy and tactics to increase effectiveness.
Maintain and update databases for emailing lists.
QUALIFICATIONS:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
Bachelor’s degree from an accredited College/University required, major in Business or Marketing is preferred.
6-10 years of related work experience required; live concert/professional sports setting preferred.
Must possess exceptional communication skills – both verbal and written.
Ability to multi-task and handle several projects at one time both individually and through cross functional teams.
Self-starter and independent working style, including following through on projects and following up with team members on open items.
Strong organizational skills with the ability to prioritize work activities effectively and use time efficiently.
Working knowledge with a variety of ticketing platforms (TicketMaster, AXS, SeatGeek, etc.) is helpful.
Must be able to work nights, weekends, and holidays as the event calendar requires.


EQUAL EMPLOYMENT OPPORTUNITY:
LAFC strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES:
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
LAFC recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. LAFC may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.
Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by the employer for a visa.

Interested qualified candidates are encouraged to apply at www.lafc.com/careers or directly via email at HumanResources@LAFC.com

Updated 9/13/18

 

Exhibition Venue CEO

Company: tfconnect

Location: Kenya

Salary: $100000 – $130000 Per Annum with 30% bonus

 

The Role:

 

Great opportunity to take on a new challenge, creating and building a brand identity for a venue expansion project.  As a skilled CEO, you will be tasked to build, develop and manage a workforce bringing knowledge of exhibitions and events to the new venue. The position requires an abundance of energy, the ability to cope with pressure and meet deadlines, great interpersonal skills, diligent attention to detail, strong time management and organisational abilities.

 

Responsibilities:

·         Primary focus – building and driving exhibitions, events and functions on a local, regional and international level

·         Develop new business opportunities

·         Lead and oversee the company’s plans and develop strategies for the future

·         Responsible for day to day management decisions

·         Build effective relationships with organisers to secure future events

Key Requirements:

·         Previous management experience working within an exhibition venue

·         Recruit and build a framework of marketing, operations and finance team members

·         Decision making skills

·         Self-motivation and management of workload

·         Ability to work under your own initiative/with minimal supervision

·         Pre-existing, extensive network of contacts within the global exhibition industry

 

To apply, click here:

applythis.net/?a=91C1DC0A9.0

Updated 12/12/18